Common Questions

Care

How do I care for my plants?

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Each plant comes with a detailed care guide reflecting its specific needs.

Shipping

What are my shipping options?

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We provide various shipping methods depending on your location and preference.

Returns

What is your return policy?

Because many Harbour & Stem products are handmade, custom-produced, natural, or living items, return eligibility may vary depending on the specific product purchased.

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Individual return and refund details can be found within each product description. We encourage customers to review product-specific policies carefully before purchasing.

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If you have questions about a particular item before ordering, please feel free to contact us at harbourandstem@gmail.com.

Payment

What payment methods do you accept?

We accept Cash, PayPal, and other secure payment options.

Custom

Can I customize my order?

Yes, please contact us for any custom requests and we’ll do our best to accommodate them.